The Complaints Channel is a system established by PCP that allows employees, suppliers, customers, and other stakeholders to confidentially report inappropriate or illegal activities.

In line with regulatory requirements, some cases may allow anonymous reporting, while others may require the complainant’s full information. PCP guarantees the confidentiality and protection of every complainer.

PTEE and SAGRILAFT transparency line

Contact the Compliance Officer to report acts of corruption, which include any action carried out directly or indirectly by managers, employees, customers, suppliers, and other stakeholders on behalf of the company, as well as any actions that violate the Transparency and Business Ethics Program (PTEE) or the Self-Control and Integral Risk Management System for Money Laundering and Terrorist Financing (SAGRILAFT).

Acts such as:

Bribes, or offering, giving, or promising an undue advantage to influence or reward behavior.
Receiving gifts from stakeholders with whom the company interacts.
Receiving or soliciting donations from suppliers, customers, or other counterparties without management authorization.
Actions involving influence peddling, illicit enrichment, or conflicts of interest that may affect the proper performance of duties within the organization.
Suspicious operations related to money laundering or terrorist financing.

We are committed to investigating all complaints under strict security parameters that guarantee the confidentiality of the information provided and protect the identity of the complainer.

Report here

Acts such as:

Bribes, or offering, giving, or promising an undue advantage to influence or reward behavior.
Receiving gifts from stakeholders with whom the company interacts.
Receiving or soliciting donations from suppliers, customers, or other counterparties without management authorization.
Actions involving influence peddling, illicit enrichment, or conflicts of interest that may affect the proper performance of duties within the organization.
Suspicious operations related to money laundering or terrorist financing.

We are committed to investigating all complaints under strict security parameters that guarantee the confidentiality of the information provided and protect the identity of the complainer.

Secure Trade Line

In this channel you can report criminal acts that endanger the security of our national and international supply chain. This includes situations such as the discovery of currency, weapons, drugs, narcotics, prohibited import or export merchandise, smuggling, theft of merchandise, information theft and cyber-attacks on our information systems. Your report is crucial to maintain the integrity and security of our operations and employees.

Report here

Complaint flow

Anonymous submission of the application

Reception and analysis

Research

Result

Complaints Channel

The Complaints Channel is a system established by PCP that allows employees, suppliers, customers, and other stakeholders to confidentially report inappropriate or illegal activities.

In line with regulatory requirements, some cases may allow anonymous reporting, while others may require the complainant’s full information.

PCP guarantees the confidentiality and protection of every complainer.

PTEE and SAGRILAFT transparency line

Acts such as:

Bribes, or offering, giving, or promising an undue advantage to influence or reward behavior.
Receiving gifts from stakeholders with whom the company interacts.
Receiving or soliciting donations from suppliers, customers, or other counterparties without management authorization.
Actions involving influence peddling, illicit enrichment, or conflicts of interest that may affect the proper performance of duties within the organization.
Suspicious operations related to money laundering or terrorist financing.

We are committed to investigating all complaints under strict security parameters that guarantee the confidentiality of the information provided and protect the identity of the complainer.

PTEE and SAGRILAFT transparency line

In this channel, you can report criminal acts that jeopardize the security of our national and international supply chain.
This includes situations such as the discovery of currency, weapons, narcotics, prohibited import or export goods, smuggling, theft of merchandise, theft of information, and cyberattacks on our IT systems.
Your report is crucial to safeguarding the integrity and security of our operations and employees.